Help
Support
Need a hand? The best way to reach us is by email. Every message is read by a person, and we aim to reply within two business days.
Help with the app
Something not working, or not sure how to do something
Account and sign-in
Can’t sign in, password reset, devices
Report a security issue
Found a vulnerability? Tell us privately
Feedback and ideas
What would make Hectix better for you
Contact us by email
Write to support@hectix.app. To help us help you quickly, include:
- the email address you use to sign in to Hectix
- your phone model and whether you use Android or iOS
- what you were trying to do, and what happened instead
- a screenshot, if it helps
Never send us your SSH passwords, private keys or API keys. We will never ask for them.
Common requests
- Delete your account: see Delete your account.
- Forgot your password: tap “Forgot password?” on the sign-in screen in the app.
- Lost a phone: sign in on another device, open Settings, then Devices and sessions, and sign out the lost phone.
- Questions about your data: see our Privacy Policy, or email us.
Questions about this page?
Contact us by email and we will reply as soon as we can.